by Vega Joe » Mon Nov 17, 2014 5:50 pm
I'd like to share my experience with this company , I ordered a fuel pump from there site that was listed to fit my car when I went to install it , it did'nt fit , So I called and spoke to Josh Told him my problem sent him pictures he agreed it was different then what was listed and ordered to fit my car , I even asked him if he could check the warehouse to see if the other pumps listed for my car would work , He got back to me and said no they would'nt and he would send an email with return shipping label for me to return the item ,Which was a lie because the airtex item they listed for my car did fit . I ended up going to advance auto to look at it , it was correct so I bought it , Now I got my refund from paypal and Rock Uht-oh didnt refund my shipping cost , I called and spoke to liz she told me it wasnt there mistake therefore they wont refund that to me even tho she saw the pics and agreed they were different I said your website told me it would fit , she replied WE DON'T GUARANTY THE PARTS WE SELL TO FIT YOUR CAR THAT OUR WEBSITE IS ONLY TO GUIDE YOU ...WTF is that ????????????????????? I HAVE NEVER HEARD SUCH A THING , There site even asked for engine code vin , she assured me she was the voice of Rock Uht-oh and that there was no further action to be taken on my part . I know alot of you use this company ,I just wanted you all to know what I was told .So reconsider before you buy from them . Because after this, Everyone I know WONT use them .
JOE