SoffSeal : 2 thumbs down
Posted: Mon Apr 14, 2014 8:29 amSome of you may have read my other thread concerning my door seal problem, and saw that I was using SoffSeal brand. These were bought from The Goat Farm in a weather strip kit they offer.
After having no luck solving my problem, ( adding heat, adjusting strikers, etc ), it was very apparent that the seals were never going to relax enough even to engage the striker. Knowing that the Goat Farm did not make the weather strips, I decided to call SoffSeal and speak to them about the problem and to give them some specific information so as hopefully to get them to take another look at their product.
As soon as the words Chevy Vega were spoken their so-called tech guy was done with me. He immediately went into defense mode and didn't want to hear anything I had to say. I was trying to explain to him the area where the seal was not letting the door close, and he kept interrupting saying he couldn't do anything for me and asked for my invoice number and he would give me an RA so I could get a refund and buy another brand.
Once I told him I purchased them from the Goat Farm, he asked "why was I calling him"? When I again tried to explain I was trying to give him some feedback so they could take a look at it and make a correction, he again interrupted and said that there was no need for any corrections and I didn't need to call them anymore, I needed to call the supplier. He also informed me that in his 10 years, he has never heard of any problem with any H-body product. When I tried to direct him to this forum to read a couple of the threads, he didn't want to hear it. I also informed him of some threads on some Chevelle and Camaro sites....he did not want to hear about that either.
After having him pretty much hang up on me, I called the Goat Farm and told him about the conversation with SoffSeal. The owner was very professional and told me to box up the SoftSeal pieces and he would send me a call tag and order me Metro seals at no charge.
To sum things up, this is why I am writing this review:
I did not want nor ask for a refund. The purpose of the call was to supply a manufacturer with some feedback, from the end user, so as they could look at and possibly make changes to their product that would prevent these problems in the future. However, again here is yet another example of how there is little to no customer service in this country anymore, and I want as many people to know about this as I can. I do not recommend for anyone to buy SoffSeal products. Not because some of their items may or may not be of good quality, but because they display the attitude that they do not care about the end user once the product leaves their building.
Hats off to Goat Farm however. He stepped up and took care of the customer and done it on his own accord. I did not ask for a replacement product or refund. He was only called to inform him of how sorry SoffSeals attitude was.
After having no luck solving my problem, ( adding heat, adjusting strikers, etc ), it was very apparent that the seals were never going to relax enough even to engage the striker. Knowing that the Goat Farm did not make the weather strips, I decided to call SoffSeal and speak to them about the problem and to give them some specific information so as hopefully to get them to take another look at their product.
As soon as the words Chevy Vega were spoken their so-called tech guy was done with me. He immediately went into defense mode and didn't want to hear anything I had to say. I was trying to explain to him the area where the seal was not letting the door close, and he kept interrupting saying he couldn't do anything for me and asked for my invoice number and he would give me an RA so I could get a refund and buy another brand.
Once I told him I purchased them from the Goat Farm, he asked "why was I calling him"? When I again tried to explain I was trying to give him some feedback so they could take a look at it and make a correction, he again interrupted and said that there was no need for any corrections and I didn't need to call them anymore, I needed to call the supplier. He also informed me that in his 10 years, he has never heard of any problem with any H-body product. When I tried to direct him to this forum to read a couple of the threads, he didn't want to hear it. I also informed him of some threads on some Chevelle and Camaro sites....he did not want to hear about that either.
After having him pretty much hang up on me, I called the Goat Farm and told him about the conversation with SoffSeal. The owner was very professional and told me to box up the SoftSeal pieces and he would send me a call tag and order me Metro seals at no charge.
To sum things up, this is why I am writing this review:
I did not want nor ask for a refund. The purpose of the call was to supply a manufacturer with some feedback, from the end user, so as they could look at and possibly make changes to their product that would prevent these problems in the future. However, again here is yet another example of how there is little to no customer service in this country anymore, and I want as many people to know about this as I can. I do not recommend for anyone to buy SoffSeal products. Not because some of their items may or may not be of good quality, but because they display the attitude that they do not care about the end user once the product leaves their building.
Hats off to Goat Farm however. He stepped up and took care of the customer and done it on his own accord. I did not ask for a replacement product or refund. He was only called to inform him of how sorry SoffSeals attitude was.
